Strand7 Support and Maintenance is available as a subscription service.
It is provided directly by us, or through our network of qualified and
authorised associates worldwide.
As a supported user you receive new releases and updates to the Strand7 modules you
You also have access to highly qualified Strand7 Support Engineers to help
guide you through your modelling and analysis process, and provide you with
expert advice in the use of Strand7 and FEA.
Our experience covers most engineering disciplines, and we have extensive
knowledge of finite element theory, development and usage.
The service includes:
- Hot Line Support: Telephone and email support during normal
business hours (AEST), regarding any issues that may be experienced whilst using
the Strand7 software, including:
- Installation Assistance
- Operational Assistance
- Modelling Assistance
- Theoretical Assistance
- Hardware Recommendations
- Operating System Assistance
- Model Check Service: For situations where problems cannot be
resolved by telephone, Strand7 users may send us their Strand7 models for
further investigation and review.
- Software Update Service: Whilst users are supported they will
receive Strand7 updates via download through secure
- Strand7 Webnotes: This is a comprehensive online library of
resource materials covering FEA modelling, application and usage of the Strand7
software, plus background and theory of FEA. Access to the library is
available to supported users via secure login. The Webnotes can be browsed